| Monitoring Hours |
Verify whether monitoring, analyst review, and response are all available outside business hours.
|
24x7 Security Oversight Continuous monitoring and AI-assisted triage with oversight from the Compass security operations center.
|
| Coverage and Correlation |
Confirm which endpoint, identity, network, and cloud sources are supported and correlated.
|
Connected Visibility Correlates signals across supported endpoint, identity, network, and cloud data sources to investigate activity across the environment.
|
| Triage and Validation |
Check how automation and human analysts divide prioritization, investigation, and escalation.
|
AI Triage With Human Validation AI-assisted triage prioritizes activity; analysts assess context and validate threats before escalating findings to your team.
|
| Business and Environment Context |
Ask how analysts learn business priorities, critical systems, ownership, and response constraints.
|
Shared Account Intelligence Compass Command Center uses account intelligence to connect business priorities, environment knowledge, risks, and obligations with delivery decisions. Compass Command Center
|
| What Your Team Receives |
Request a sample notification showing the evidence, severity, affected assets, and recommended action.
|
Findings With Next Steps Validated threats arrive with context and actionable remediation guidance, giving your team a clearer basis for decisions.
|
| Containment Authority |
Determine which actions the provider can execute directly and which require customer approval.
|
Containment Executed by Compass Compass isolates affected devices or accounts within agreed authority and technical access to help limit further exposure.
|
| Response Commitments |
Distinguish acknowledgment, investigation, and containment targets; confirm severity definitions and when the clock starts.
|
A Defined Response Target A 15-minute response target applies to incidents requiring immediate security action, subject to the agreed trigger and scope. It is not a guaranteed resolution time.
|
| Remediation Ownership |
Confirm who performs patching, hardening, restoration, and follow-up work after containment.
|
Guidance Connected to IT Operations Core Defense provides remediation guidance. When Compass also manages your IT, operating teams can carry out fixes within scope; otherwise, Compass coordinates with your IT team. Managed IT Delivery
|
| Reporting |
Review reporting frequency, business relevance, and whether findings lead to documented recommendations.
|
Monthly Leadership Reporting Monthly summaries explain security activity, outcomes, and recommended improvements in business language.
|
| Existing Tools and Integrations |
Check supported connectors, licensing, data access, and any tools the provider requires you to replace.
|
Build on Supported Investments Compass evaluates existing endpoint, identity, and cloud tools and connects supported telemetry sources. Coverage depends on compatibility, licensing, and access. Evaluate Security Services
|
| Threat Hunting and Forensic Depth |
Establish whether proactive hunting, continuous forensics, and deeper incident reconstruction are included or separately scoped.
|
A Clear Boundary Between Tiers Core Defense provides analyst validation and scoped response. Complete Security adds dedicated analyst support, threat hunting, continuous forensics, and deeper investigation. Explore Complete Security
|
| Major Incident Support |
Confirm the escalation path, additional fees, and responsibilities for investigation, recovery, and external coordination.
|
An Established Escalation Path Incidents exceeding Core Defense scope can move to additional Compass Incident Response support under applicable engagement terms. Cybersecurity and Incident Support
|
| Continuous Improvement |
Ask how investigation findings feed control changes, detection tuning, and future priorities.
|
Closed-Loop Delivery Understand, Build, Operate, Respond, and Strengthen connect daily delivery with improvement. Lessons update account intelligence and inform the next action. Explore the Operating Model
|