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SUPPORT HUB

Real Help from Real People When You Need It.

Fast, human support from people who know your environment and stay with it until it’s resolved.
Go to the Customer Portal Find Your Local Support
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Get the Support You Need 24/7/365

Because technology doesn't keep office hours.

When something breaks, slows down, or just doesn’t feel right, you shouldn’t have to fight your way through scripts or handoffs. Compass support is built for clarity and speed. You’ll reach experienced professionals who know your environment, understand urgency, and stay accountable until the issue is resolved.

Compass Service Desk

For technical support, email our Service Desk or call anytime. Our team is ready to assist with tickets, troubleshooting, and account access. We’re here to keep your systems running smoothly and securely 24/7/365.

Help@CompassMSP.com Find Your Local Support

Customer Support Portal

Submit and track support tickets directly through the Compass Customer Portal. You can monitor progress, view history, and communicate with our Service Desk. If you do not yet have access, please email the Service Desk for assistance.

Go to the Customer Portal

Simplegrid Service Desk

For technical support, email our Service Desk or call us anytime. Our team is here to help with tickets, troubleshooting, and account access.

Service@Simplegrid.com Support: (732) 305-2434

Billing & Sales Support

For non-technical requests, billing questions, or conversations about future needs, this is the right place to go. We keep administrative and sales support straightforward, responsive, and aligned to how your business operates.

Pay an Invoice

If you’ve received an invoice, you can quickly and securely pay it online through our client portal. All transactions are encrypted for your protection, and receipts are sent automatically.

Pay Your Invoice

Contact Sales

If you’re exploring changes to your IT, cybersecurity, or technology strategy, our sales team will help you evaluate options that fit your business, not push a prepackaged bundle.

Get in Touch Sales: (833) 444-2677

 

Regional Service Hubs & Locations

A national footprint with regional teams responsible for delivery, security, and support.

Northeast

Our Northeast operations serve as a cornerstone of our service delivery, providing high-density support for the Tri-State area and New England. We focus on delivering resilient infrastructure and modernizing legacy systems for firms in some of the world’s most demanding professional services markets.
Explore Northeast Locations

Northwest & Pacific

Our Northwest operations bring enterprise-grade security and cloud scalability to businesses across Washington, Oregon, and Alaska. We specialize in connecting distributed workforces through robust unified communications.
Explore Northwest Locations

Mid-Atlantic

In the Mid-Atlantic region, we bridge the gap between high-level compliance needs and day-to-day operational stability. Our teams here are well-versed in the unique requirements of the D.C. Metro area and the Baltimore corridor.
Explore Mid-Atlantic Locations

Midwest

Our Midwest presence focuses on driving efficiency and reducing technical debt for established industries. We help businesses transition from legacy hardware to secure, scalable cloud environments.
Explore Midwest Locations

South Central

Our South-Central presence supports fast-moving businesses that need scalable infrastructure, dependable execution, and strategic guidance without friction. From core IT to modernization initiatives, these teams focus on keeping systems stable today while preparing for what’s next.
Explore South Central Locations

Southwest

Compass’s Southwest teams help organizations operate securely across distributed environments, balancing performance, compliance, and long-term scalability. Services here emphasize cybersecurity, cloud infrastructure, and hands-on regional support.
Explore Southwest Locations

Southeast

Our Southeast teams provide scalable IT foundations for rapidly growing businesses across Florida and Georgia. We emphasize business continuity and disaster recovery to ensure your operations remain resilient against both digital and environmental threats.
Explore Southeast Locations

FAQs

Frequently Asked Questions About Reliable IT Support

These frequently asked questions explain how we respond to support requests, prioritize issues, and ensure your team receives fast, accountable help when it matters most.

What is the fastest way to resolve an issue?

For most requests, the Customer Portal is the fastest option. Submitting a ticket allows your issue to be routed immediately to the engineer best equipped to resolve it.

What response times can I expect?

We acknowledge the vast majority of tickets within minutes. Critical, business-stopping issues receive immediate attention and are prioritized based on impact.

When should I call instead of submitting a ticket?

Call us if you are experiencing a system-down event, security incident, or suspected breach. For routine requests like password resets or software issues, the portal is faster and more efficient.

Is Compass support available 24/7?

Yes. Our Service Desk is staffed around the clock, including weekends and holidays. There is no after-hours voicemail or outsourced handoff.

What information helps resolve issues faster?

Including clear details speeds resolution. Helpful information includes:

    • What happened (error messages or symptoms)
    • When it started
    • Who is affected
    • Which device, system, or application is involved

Screenshots are alwayshelpful.

How can I track the status of my request?

Log in to the Customer Portal to see real-time ticket status, technician notes, and updates. Transparency is standard.

How do you define a critical emergency?

A critical issue is anything that prevents normal business operations. Examples include network outages, server failures, ransomware activity, or email system outages. If revenue, safety, or reputation is at risk, it’s critical.
Guidance on incident severity aligns with standards from organizations like CISA.
Reference: https://www.cisa.gov/report 

How do we handle employee onboarding or offboarding?

Submit a New User or Terminated User request through the portal. We handle access provisioning or secure removal quickly to protect data and maintain continuity.

Where do I manage billing and invoices?

Billing is handled through the client portal. You can view invoices, download statements, set up autopay, and contact our finance team if needed.

What if I don’t know the technical term for my issue?

That’s our job, not yours. Describe the problem in plain language. Our team will translate it into action and route it appropriately.

Featured Resources

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