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Managed IT Services

Comprehensive IT Support for Your Business

Unlock the potential of your business with managed IT services

At CompassMSP, we specialize in providing top-notch Managed IT services and IT support solutions to small and mid-sized businesses. As a leading IT-managed services provider, we offer a wide range of cutting-edge solutions to ensure your business stays ahead in today's fast-paced digital landscape. 
To deliver our flat-fee Managed IT Services, we prepare and provision your environment for round the clock monitoring, updating and security patching of your devices, systems, applications and services. During that time, we also upgrade any devices or systems that fail to meet our minimum operational standards for business continuity.
Once your environment is prepared and provisioned and we’ve set you up in our remote monitoring and alerting and helpdesk systems, we train your team on how to request support, and make sure our technical specialists are familiar with your environment, staff and assets, along with your service level agreement for response time. Finally, we’ll both select a Go-Live date to begin your new, comprehensive Managed IT Services engagement.
  • Benefit from increased operational efficiencies
  • Reduce and control your IT support costs
  • Experience minimized downtime
  • Focus on growing your business, not managing your IT
  • Receive peace of mind with 24/7 network monitoring, patching, and Updating
  • Unlimited Remote Helpdesk and Onsite Technical Support
  • Vendor Management
  • Regular Strategic Business Technology Reviews
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Streamline your IT Operations with Managed Services

  • Reduce technology support costs

    Reduce, control, and budget for technology support with our Managed IT Services
  • Eliminate Technical Challenges

    Solve technical bottlenecks hampering productivity once and for all
  • Shift the Burden of
Vendor Management

    Allow us to manage your infrastructure vendors, freeing you and your staff’s time
  • Focus on Technology Strategy, Not Support

    Become more technology strategic with a proactive approach to technology

How it Works

We deliver continuous monitoring, alerting, and escalation of any events that could cause a business interruption or degradation of technology performance. Furthermore, we’ll perform scheduled patching and updating of devices, systems, and software applications to increase security and operability.
We also provide unlimited remote helpdesk and onsite technical support to your staff to reap the highest level of operation from their systems. And we manage your other infrastructure vendors to boot – a service request to us for any technology that is maintained by another vendor is all it takes.
Finally, we conduct regular strategic business technology reviews to maintain an effective technology roadmap that supports your future business growth.

Implementation Timeline

  • 1. Provisioning your environment to receive services and our systems to support service delivery

    Depending upon the size of your organization, this could vary from a few days to a few weeks
  • 2. Training your staff on how to request support and our technical specialists on your environment, staff, and SLA

    Typically, training all designated resources takes no more than a few days
  • 3. Establishing a go-live date that signals the time when our service delivery response time is governed by your SLA

    A go-live date can be established as quickly as the day after all resources are trained
  • 4. Regular strategic business technology review

    Strategic Technology Business Reviews will be scheduled according to your business growth needs, and are typically held once per quarter

Our Locations

We serve growing small to mid-sized businesses with office locations throughout the East Coast and Midwest, in Connecticut, New York, Florida, Maryland, Pennsylvania, New Jersey, and Illinois. We offer best-of-class IT services designed to fit your needs. Find out how CompassMSP can boost your operations, improve your security, and more with our comprehensive IT managed, co-managed, and cybersecurity and compliance services.

The CompassMSP journey

We’re here to implement IT solutions and strategies that help you reach your business goals. By following our process, we’re able to better get to know your business so that we can implement our services to best fit your individual needs. Here’s how we do it:

Discovery

The Discovery consultation

Where do you want your organization to be? What are your goals and what are the challenges that are holding your business back? First, we discover where you and your business are in relation to where you want to be. Only then can we begin to understand how to attain success.

Design

IT Roadmap design

Here we align your budgets with your vision to create the right set of tools that bridge the gap while elevating your business to the next level. Your roadmap will show you the system you need to simplify your work and expand your possibilities.

Implementation

Implementation

Here, we outfit your organization with the tools you need to turn your ideas into reality. We implement new processes and best practices, so you're comfortable with your system and ready to maximize your investments.

Support

Ongoing support

Communication and support are key to long-term success. Our continuous improvement process and ongoing support eliminate common day-to-day frustrations and empower your team to be more productive. Nothing falls through the cracks because CompassMSP is always behind you.

Ready to unleash your business’s full potential?

Get in touch with our team today and experience the difference a strategic IT partner can make. We’ll handle the complexities of IT, while you focus on driving your business to new heights. 

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