
Let’s Get Connected
Whether it’s a new conversation, urgent support, or quick access to your portal, we make it simple.
Why Compass?

Fast response, clear answers, and a 99% client satisfaction rating.
Technology can get complicated. Working with us shouldn’t. That’s why businesses choose Compass for responsive support and follow-through that lasts.
FAQs
Need Answers Fast?
Here are the most common questions our clients ask when getting started or looking for support. If you don’t see your answer here, our team is just a call or form away.
How quickly will your support team respond?
Our 24/7 helpdesk answers calls in under a minute on average, and most issues are resolved the same day.
Do you only work with large companies?
No. We’re built for small-to-midsized businesses (typically 20–500 users). We scale with you, without forcing enterprise complexity or cost.
What industries do you specialize in?
We have dedicated expertise in healthcare, financial services, legal, insurance, construction, transportation, and manufacturing, but we support clients across many industries.
Do you provide co-managed IT?
Yes. If you already have an IT team, we can supplement them with cybersecurity, compliance, and advanced escalation support.
How do I access my client portal?
Log into the Compass Client Portal anytime for tickets, billing, and account management. If you need help accessing it, call our support line.
What if my systems go down after hours?
No problem. Our monitoring runs 24/7, and you’ll always be able to reach a live engineer for critical issues outside of business hours.
Do you handle compliance requirements?
Yes. From HIPAA to NYDFS to CMMC, our compliance experts and vCISOs make sure your IT environment meets regulatory requirements.
What’s the difference between sales and support numbers?
Our sales team helps with new solutions, consultations, and expansions. The support desk is for day-to-day technical issues. We keep them separate so you always get the right help quickly.
Do you offer on-site support, or just remote?
Both. Most issues are resolved remotely, but if you need us onsite, our engineers are available in every region we serve.
Our Locations
We support businesses across the U.S. through strategically placed offices and virtual service hubs. From coast to coast, CompassMSP delivers hands-on local expertise with the power of a nationally integrated technology team.





















Northeast
Midwest
South Central
Southwest
Recognition and Achievements
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CompassMSP Named Sonicwall's 2025 Managed Security Partner of the Year

CompassMSP Ranked in CRN's Managed Service Provider 500
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CompassMSP Listed in the Channel Partners MSP 501 Rankings

CompassMSP Named to Business Rate's 2024 Best of Computer Support and Services List

CompassMSP Named as Barracuda's MSP of the Year in 2024

CompassMSP Ranked in CRN's Tech Elite 250
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Inc. Names CompassMSP to 2025 List of the Fastest-Growing Private Companies in the Northeast
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CompassMSP Named to CRN's Solution Provider 500 List

CompassMSP Named to the 2025 Channel Company MES Midmarket 100 List
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