CompassMSP Acquires Simplegrid Technology, Inc., Expanding High-Touch IT and Cybersecurity for Regulated Industries[Read More]

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Let’s Get Connected

Whether it’s a new conversation, urgent support, or quick access to your portal, we make it simple.

Sales

Discuss the right IT and cybersecurity fit for your business.

Support

Our 24/7 service desk is here whenever you need help.

Why Compass?

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Fast response, clear answers, and a 99% client satisfaction rating.

Technology can get complicated. Working with us shouldn’t. That’s why businesses choose Compass for responsive support and follow-through that lasts.

Client Portal

Your hub for tickets, billing, and account management.

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FAQs

Need Answers Fast?

Here are the most common questions our clients ask when getting started or looking for support. If you don’t see your answer here, our team is just a call or form away.

How quickly will your support team respond?

Our 24/7 helpdesk answers calls in under a minute on average, and most issues are resolved the same day.

Do you only work with large companies?

No. We’re built for small-to-midsized businesses (typically 20–500 users). We scale with you, without forcing enterprise complexity or cost.

What industries do you specialize in?

We have dedicated expertise in healthcare, financial services, legal, insurance, construction, transportation, and manufacturing, but we support clients across many industries.

Do you provide co-managed IT?

Yes. If you already have an IT team, we can supplement them with cybersecurity, compliance, and advanced escalation support.

How do I access my client portal?

Log into the Compass Client Portal anytime for tickets, billing, and account management. If you need help accessing it, call our support line.

What if my systems go down after hours?

No problem. Our monitoring runs 24/7, and you’ll always be able to reach a live engineer for critical issues outside of business hours.

Do you handle compliance requirements?

Yes. From HIPAA to NYDFS to CMMC, our compliance experts and vCISOs make sure your IT environment meets regulatory requirements.

What’s the difference between sales and support numbers?

Our sales team helps with new solutions, consultations, and expansions. The support desk is for day-to-day technical issues. We keep them separate so you always get the right help quickly.

Do you offer on-site support, or just remote?

Both. Most issues are resolved remotely, but if you need us onsite, our engineers are available in every region we serve.

Our Locations

We support businesses across the U.S. through strategically placed offices and virtual service hubs. From coast to coast, CompassMSP delivers hands-on local expertise with the power of a nationally integrated technology team.

Recognition and Achievements

Global Partner Awards 2025 - Badges - Seals and eSigs - SEAL - Managed Security Partner of the Year (1)

CompassMSP Named Sonicwall's 2025 Managed Security Partner of the Year

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CompassMSP Ranked in CRN's Managed Service Provider 500

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CompassMSP Listed in the Channel Partners MSP 501 Rankings

Bizrate

CompassMSP Named to Business Rate's 2024 Best of Computer Support and Services List

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CompassMSP Named as Barracuda's MSP of the Year in 2024

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CompassMSP Ranked in CRN's Tech Elite 250

Inc Regionals NE 2025

Inc. Names CompassMSP to 2025 List of the Fastest-Growing Private Companies in the Northeast

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CompassMSP Named to CRN's Solution Provider 500 List

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CompassMSP Named to the 2025 Channel Company MES Midmarket 100 List

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