Give your IT staff their nights and weekends back with a global team that never stops working.
Internal technical departments often face significant burnout when forced to maintain 24/7 technical oversight without additional resources. Compass utilizes a Follow-the-Sun model, leveraging a blended team of United States and international engineers. When your staff concludes their workday, our global operations center assumes responsibility for critical patching, security alerts, and user requests.
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The Strategic Advantage Of a Hybrid IT Team
Compass empowers your internal staff by assuming accountability for routine maintenance and 24/7 support, providing the scale they need to stop firefighting and start leading, all without the overhead of new full-time hires.
How Does Co-Managed IT Infrastructure Eliminate Your Operational Backlog?
Maintaining an internal technical team often leads to a dangerous choice between daily user support and long-term strategic projects. Compass provides a supplemental partnership model that integrates our 24/7 global support and enterprise tools directly into your existing department. We remove the burden of routine maintenance and monitoring, so your internal staff can focus on the high-value projects that drive your business forward. Research indicates that co-managed IT models allow internal teams to complete strategic initiatives 40% faster by offloading technical debt and routine ticket management.
Offload routine monitoring to protect internal team productivity.
Access high cost automation tools without capital investment.
Provide continuous technical assistance across all time zones.
Supplement your team with senior engineering and architecture.
Remove routine friction to prioritize strategic long-term goals.
Maintain complete control through shared management dashboards.
Support That Follows The Sun While Your Team Is Offline
We act as an overflow or after-hours extension of your helpdesk, ensuring your users are supported at any hour of the day or night.
Gain access to our full suite of monitoring, security, and automation tools, platforms that are often too expensive for mid-sized teams to license alone.
Your vCIO works alongside your IT team to provide the data and roadmaps needed to justify budgets and plan for future scale.
Is Co-Managed IT Right For You?
| You Should Choose Co-Managed If... | The Outcome You Can Expect | |
|---|---|---|
| You have a strong internal IT lead. | They stay in control of the vision while we handle the heavy lifting. | |
| Your team is buried in routine tickets. | A reclaimed focus for your staff to work on proprietary, high-value projects. | |
| You need 24/7/365 security. | Global SOC monitoring that protects your data while your team sleeps. | |
| You face specific skill or tool gaps. | Instant access to enterprise-grade tools and specialized engineering talent. |
Reclaim Your Team's Capacity With Co-Managed IT.
Compliance Without The Administrative Burden
Our team utilizes advanced risk management methodologies to identify and manage enterprise IT risk. We align technical controls with your business objectives to ensure operational stability and informed decision-making.
We provide the oversight required to meet AICPA standards for managing and securing client data. Our model ensures your service organization remains audit-ready and meets the highest standards of processing integrity.
We implement the Trust Services Criteria (security, availability, and privacy) required for demanding third-party audits. Our Apex Security tier delivers the continuous forensic depth and documentation auditors expect from high-stakes environments.
Our cloud experts provide secure management and optimization of your infrastructure across Azure, AWS, and M365. We ensure your cloud environment is built for scale while maintaining a resilient security posture.
We implement the privacy frameworks required to protect the consumer data rights of California residents. Our team manages data access and sensitive information monitoring to prevent unauthorized exposure and ensure regulatory alignment.
We deliver senior-level expertise in cloud security architecture, design, and operations. Our approach ensures that your data remains protected as your organization transitions to modern, cloud-first workflows.
We simulate real-world attacks to identify and fix vulnerabilities before they can be exploited by adversaries. This proactive testing strengthens your human and network firewalls against modern, evolving threats.
Our team provides the legal and technical guidance needed to navigate complex global data privacy laws. We ensure your organization’s data handling practices are compliant, transparent, and defensible.
Our security leadership is anchored by world-class certification in security engineering and risk management. This ensures every engagement is guided by an expert understanding of the entire cybersecurity ecosystem.
We guide defense contractors through the rigorous requirements needed to protect Controlled Unclassified Information. Our framework ensures your business meets the specific levels of maturity required for DoD contract eligibility.
As an RPO, Compass provides authorized consulting and readiness support for organizations facing CMMC audits. We bridge the gap between technical requirements and official certification to secure your place in the supply chain.
We utilize advanced security assessment tools to provide strategic, executive-level leadership for your security program. This allows us to map risks and prioritize actions that strengthen your defenses without wasting budget.
Our system supports the rigorous data protection and audit-ready reporting required for broker-dealers. We provide the defensible documentation and oversight needed to navigate financial regulatory examinations.
We safeguard the personal data of European citizens through multi-layer encryption and rigorous access controls. Our system provides the visibility and breach notification capabilities required for total GDPR alignment.
We implement the technical and administrative safeguards needed to protect PHI and maintain audit-readiness. Our team ensures healthcare providers meet all federal data privacy and forensic reporting standards.
We deliver the cybersecurity standards required to protect critical infrastructure and bulk power systems. Our team focuses on electronic security perimeters and operational reliability to ensure compliance and safety.
We deploy the specific security controls required for non-federal systems handling sensitive government data. Our team ensures your infrastructure meets all 110 security requirements necessary for federal compliance.
We deliver the specialized controls and vCISO advisory required to meet New York’s stringent financial mandates. From MFA enforcement to risk reporting, we ensure your program meets exact regulatory expectations.
Our team secures cardholder data environments through managed encryption, firewalls, and 24/7 monitoring. We simplify compliance by providing the documentation and logs required for annual assessments.
Compliance Expertise for Every Regulated Industry
Your risk isn’t theoretical; it’s tied to how you operate, the systems you rely on, and the regulations you answer to. Whether you are protecting patient data under HIPAA, financial assets under NYDFS 500, or client trust under SOC 2, the cost of non-compliance is too high to ignore.CompassMSP goes beyond basic support to deliver technology programs tailored to the specific regulations you are subject to. We understand the operational nuance of high-stakes environments (from healthcare and finance to legal and manufacturing) and design security strategies that meet auditor requirements without slowing your business.
Healthcare
HIPAA-compliant infrastructure ensuring 24/7 patient data availability.
Finance
Secure infrastructure built for NYDFS and SEC audits.
Legal
Protect client confidentiality and critical billable hours.
Insurance
Secure policyholder data aligned with NAIC mandates.
Manufacturing
Secure production lines by bridging IT and OT.
Construction & Engineering
Secure field-to-office connectivity for complex project schedules.
Education
Safeguard student data and hybrid learning environments.
Nonprofit
Protect donor data while maximizing mission-critical resources.
Professional Services
Protect intellectual property to maintain client trust.
Logistics & Transportation
Secure supply chains to keep fleets moving.
Retail & Franchise
PCI-ready networks supporting rapid multi-location growth.
Local & State Government
Resilient infrastructure built to safeguard citizen records.
FULLY MANAGED IT SERVICES
Outgrown Your Internal Capacity Entirely?
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Questions About Scaling Your Internal Technical Team?
A strategic co-managed partnership is built on trust and shared visibility into technical outcomes. Explore these answers to understand how we support your internal staff with enterprise tools and 24/7 global monitoring to eliminate maintenance backlogs.
What exactly is the Co-Managed IT model?
It is a hybrid partnership where we act as a tactical extension of your existing team. You keep your internal staff for their deep institutional knowledge, and we back them up with enterprise-level tools, 24/7 global monitoring, and specialized engineering depth they might not have in-house.
Will this partnership eventually replace my internal IT staff?
Absolutely not. Our goal is to empower your team, not replace them. We take the "noise" of routine maintenance (like patching, backups, and 24/7 monitoring) off their plate so they can focus on the high-value, proprietary projects that actually move your business forward.
Who has the final say on our technology decisions?
Your internal IT leader remains in the driver’s seat. We provide the data, executive-level vCIO guidance, and technical options to help you make informed choices, but you and your team maintain total control over your strategic roadmap and vision.
How does the "Follow-the-Sun" support model benefit my internal team?
It gives your staff their nights and weekends back. When your team clocks out, our global engineers in the U.S. and Philippines take over, handling overnight alerts and user requests so your internal lead doesn't have to wake up at 3:00 AM for a server flicker.
Can my internal team use the same tools as Compass?
Yes. When you partner with us, we grant your team access to our full suite of enterprise-grade monitoring, security, and automation tools. These are high-performance platforms that are typically too expensive for a single mid-sized company to license and maintain on their own.
What happens if my internal IT person goes on vacation or is out sick?
This is where our scale becomes your greatest asset. Because we maintain updated documentation of your environment, our entire engineering bench is ready to step in immediately. Your operations stay seamless and secure, regardless of your internal staffing levels.
How do you handle security differently from an internal generalist?
We provide a dedicated Global Security Operations Center (SOC) that monitors your environment 24/7/365. While an internal person can't watch a screen every second of the day, our team does, identifying and neutralizing suspicious activity in real-time before it becomes a breach.
Can you help my team navigate complex compliance audits like HIPAA or CMMC?
Yes. We bring specialized compliance expertise to the table that most generalists simply don't have time to master. We help your team implement the technical controls and documentation required to meet rigorous industry standards and pass audits with confidence.
How is Co-Managed IT billed compared to Fully Managed?
It is still a predictable, fixed monthly fee, but the cost is tailored to the specific "gaps" we are filling. You only pay for the specific services, tools, and bandwidth your internal team needs, allowing you to scale our support up or down as your internal capacity changes.
What kind of specialized talent does my team gain access to?
You aren't just getting more hands; you're getting specialized brains. Your staff gets on-demand access to our senior cloud architects, cybersecurity specialists, and vCIOs, experts who would be cost-prohibitive to hire as full-time internal employees.
How do we ensure our internal team and Compass aren't duplicating work?
We establish a clear "Roles and Responsibilities" matrix during onboarding. This document defines exactly who handles what, from daily ticket resolution to long-term infrastructure upgrades ensuring total accountability and zero confusion between our team and yours.
Give Your Teams the Managed IT Support They Deserve.
Ready to secure your future? Here is what happens next:
- Discovery
We schedule a brief call to understand your pain points. - Assessment
We review your current infrastructure and security posture. - Roadmap
We present a right-sized plan to modernize and secure your business.