Ryan Benson and Jim Ambrosini from CompassMSP present their cybersecurity solution that combines IT operations with security operations to address the DFIR gap in traditional SOC services. They discuss how cybersecurity is fundamentally an operational problem rather than a technical one, emphasizing the importance of closing the gap between detection and response. CompassMSP offers a comprehensive cyber resilience platform that includes 24/7 SOC operations, virtual CISO advisory services, continuous forensics, and an AI control plane. Their solution uses a three horizons methodology for assessments and provides a unified approach to managed IT and security services. The presentation highlights their differentiators including built-in digital forensics capabilities, seamless integration with cyber insurance processes, and white-glove service delivery for SMB and mid-market organizations.