A physician-led health care solutions company, improving outcomes through innovation, human connection, and technology. 

Since 2018, Telescope Health has been developing unmatched value-based care solutions in partnership with health care professionals. The company specializes in on-demand, preventative, and transitional care telehealth services for a range of organizations, including health systems, nursing facilities, and businesses.

During a period of rapid growth, the company’s focus on expanding access to healthcare through innovation left little room for managing technology concerns. As VP of Operations, Ashley Mamas explains, “Our team wasn’t equipped to handle the growing demands of our technological infrastructure, leading to frequent downtime, inefficiencies, and difficulty keeping up with industry regulations. And, we didn’t know where to start in creating a secure, scalable IT environment that supported our business goals.”

After learning about a partner organization’s positive experience with CompassMSP, the Telescope Health team knew bringing on an external expert was the right next step.

Quick and significant improvements.

With CompassMSP on board, Telescope’s operational efficiency climbed dramatically. “Their services ensure our systems run smoothly, with very minimal downtime,” explains Ashley. “They monitor our infrastructure around the clock, identifying and resolving issues proactively – before they can disrupt our operations.”

Prioritizing cybersecurity, ensuring compliance.

Before partnering with CompassMSP, protecting systems and data was one of Telescope’s biggest concerns. CompassMSP addressed those concerns immediately, implementing advanced security measures including endpoint protection, network monitoring, and regular vulnerability assessments.

Along with significantly enhancing security, the improvements helped Telescope ensure they were in compliance with relevant regulations. As Ashley describes, “Their focus on compliance ensures we meet industry standards, giving us confidence that our data is secure. The addition of managed backups and disaster recovery plans has also been a game-changer.”

With compliance assured, Telescope is planning to achieve certification with the Health Information Trust Alliance (HITRUST), a non-profit organization that provides a Common Security Framework (CSF) to help healthcare organizations and their business associates demonstrate their security and compliance.

Robust support, and a true partnership.

The Telescope team has been impressed by the consistent support they’ve received from CompassMSP. “Their specialists are knowledgeable and patient, helping us navigate complex situations without frustration,” says Ashley. “It’s reassuring to know they’re always available when we need them.”

Telescope and CompassMSP have developed a relationship that goes beyond service provider and client. “They’ve become a trusted partner, actively contributing to our growth,” explains Ashley. “They understand our goals, and work alongside us to implement solutions that align with our strategic plans.”

Moving toward a bright future.

As Telescope continues to grow, the team anticipates their relationship with CompassMSP will expand. As Ashley says, “We trust them to help us navigate new challenges, implement innovative solutions, and scale our IT infrastructure to meet future demands. Their commitment to our success gives us confidence in the road ahead."

When asked if Telescope would recommend CompassMSP to other organizations facing similar challenges, Ashley’s answer is an enthusiastic yes. “They’ve made IT, security, and compliance manageable for us, allowing us to focus on our business. Their expertise, proactive approach, and excellent support set them apart from other providers.”