Managed
IT Services
Comprehensive enterprise-level IT
support at a flat monthly fee
At CompassMSP, we specialize in providing top-notch Managed IT services and IT support solutions to small and mid-sized businesses. As a leading IT managed services provider, we offer a wide range of cutting-edge solutions to ensure your business stays ahead in today's fast-paced digital landscape.
“Excellent customer service and turnaround time.”
– Aurelio M .
Managed services can cut IT costs by as much as 40%
– BizTech
We deliver continuous monitoring, alerting, and escalation of any events that could cause a business interruption or degradation of technology performance. Furthermore, we’ll perform scheduled patching and updating of devices, systems, and software applications to increase security and operability.
We also provide unlimited remote helpdesk and onsite technical support to your staff to reap the highest level of operation from their systems. And we manage your other infrastructure vendors to boot – a service request to us for any technology that is maintained by another vendor is all it takes.
Finally, we conduct regular strategic business technology reviews to maintain an effective technology roadmap that supports your future business growth.
24/7 Network
Monitoring, Patching
Updating
Unlimited Remote
Helpdesk and Onsite
Technical Support
Vendor
Management
Regular Strategic
Business Technology
Reviews
To deliver our flat-fee Managed IT Services, we prepare and provision your environment for round the clock monitoring, updating and security patching of your devices, systems, applications and services. During that time, we also upgrade any devices or systems that fail to meet our minimum operational standards for business continuity.
Once your environment is prepared and provisioned and we’ve set you up in our remote monitoring and alerting and helpdesk systems, we train your team on how to request support, and make sure our technical specialists are familiar with your environment, staff and assets, along with your service level agreement for response time. Finally, we’ll both select a Go-Live date to begin your new, comprehensive Managed IT Services engagement.
Provisioning your environment to receive services and our systems to support service delivery
1. Depending upon the size of your organization, this could vary from a few days to a few weeks
Training your staff on how to request support and our technical specialists on your environment, staff, and SLA
2. Typically, training all designated resources takes no more than a few days
Establishing a go-live date that signals the time when our service delivery response time is governed by your SLA
3. A go-live date can be established as quickly as the day after all resources are trained
Regular strategic business technology review
4. Strategic Technology Business Reviews will be scheduled according to your business growth needs, and are typically held once per quarter