Co-Managed IT Services That Back Up the Team You Already Have

 Co-managed IT services bring an external provider alongside your internal IT team to handle agreed responsibilities. CompassMSP can provide after-hours support, patch management, and specialist expertise in cloud and infrastructure. Additional security coverage and project delivery are scoped to your needs. Your IT leader retains business relationships and technology direction, with clear ownership for the work each team performs. 

 No. Co-managed IT is designed to strengthen your existing team. Compass takes on agreed responsibilities so your staff can focus on work that needs their business knowledge and judgment. Your IT leader remains involved in priorities, planning, and decisions, while Compass provides the additional capacity and expertise your engagement covers. 

 Responsibilities are agreed during onboarding and documented by function, with a lead owner and escalation path for each. Your team might retain business-hours support and business applications while Compass handles after-hours coverage, backup oversight, or network management. Shared work also has defined responsibilities, so “shared” never leaves the next action unclear. The split reflects your team’s strengths and the services you select. 

 Yes. You can begin with a defined need, such as after-hours support or patch management, and add responsibilities as your needs change. Organizations seeking dedicated analyst monitoring can add Core Defense. Each expansion includes a review of scope, pricing, access, tooling, and any transition work required. 

 Fully managed IT gives Compass operational responsibility for the agreed environment and services. Co-managed IT divides responsibilities between Compass and your internal staff. Both connect everyday operations with technology planning. If your staffing changes, Compass can help adjust the engagement, with the revised scope and transition requirements agreed together. 

 Security responsibilities follow joint playbooks that define investigation, containment authority, communication, and remediation. Essentials provides the included security baseline. Additional tiers of the Apex Security Platform provide dedicated analyst monitoring and deeper investigation. With that coverage in place, Compass’s SOC works with your staff, sharing findings and coordinating actions within the agreed scope. 

 CompassMSP’s security operations center is 100% U.S.-based for detection, triage, investigation, and containment. The managed IT service desk and engineering teams operate a blended U.S. and Philippine follow-the-sun model. Compass also has locations across the United States, with on-site support availability defined by your location and agreement. 

 Compass reviews your existing platforms during discovery, including Microsoft 365, Azure, AWS, and your endpoint, backup, and network tools. We identify what can be supported, what needs integration, and where a change may be necessary. Recommendations explain the operational, security, and cost implications so your team can make an informed decision. 

 The documented escalation plan identifies the lead based on the affected systems, incident type, and coverage hours. When dedicated SOC coverage is part of your Apex security engagement, analysts validate threats and coordinate authorized response actions with your team. Operational incidents follow the agreed IT responsibilities. Incident response work beyond the included detection and response scope requires a separate retainer-based engagement. 

 Yes. Your IT leader retains technology direction, with Compass contributing operational findings and recommendations. Where vCIO guidance is included in your scope, your vCIO helps develop business cases, review architecture decisions, and align lifecycle planning with budgets. Learn how vCIO guidance supports technology planning. 

 Onboarding is planned with your IT team. Discovery covers systems, documentation, existing tools, access, and business priorities. Together, we agree responsibilities, escalation paths, deployment steps, and coverage start dates before work transfers. Your staff contribute the context needed to establish a shared operating baseline and a practical transition plan. 

 Yes. Compass can help maintain records for the systems and processes it manages, including patch reports, backup verification, configuration documentation, and incident records. Your agreement defines responsibilities for evidence collection and shared controls. For framework-specific needs such as CMMC, HIPAA, HITRUST, SOC 2, PCI DSS, or NYDFS Part 500, Compliance & Risk Management provides separately scoped assessment, remediation, and audit-readiness support. Managed IT services alone do not establish compliance or replace an independent assessment. 

 Start a conversation with Compass about your team’s capacity, current responsibilities, and the work that needs additional support. Include your IT leader so the discussion reflects how your environment operates. Compass can then develop a proposed responsibility split, service scope, and transition plan around your priorities.