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Let’s Get Connected.

Whether it’s a new conversation, urgent support, or quick access to your portal, we make it simple.

Sales

Discuss the right IT support for your business.

Support

Our 24/7 service desk is here whenever you need help.

Why Compass?

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Fast response, clear answers, and a 99% client satisfaction rating.

Technology can get complicated. Working with us shouldn’t. That’s why businesses choose Compass for responsive support and follow-through that lasts.

Client Portal

Your hub for tickets, billing, and account management.

Start a Conversation

Tell Us What Your Business Needs Next

The right direction starts with a partner you trust.

What to Expect When You Reach Out

We don’t believe in surprise sales pitches or vague follow-ups. Every conversation follows a structured process designed to remove uncertainty, respect your time, and make next steps obvious from the start.
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    Discovery Call

    We start with a conversation. You tell us about your business, your environment, and what’s driving this outreach. We listen, ask smart questions, and confirm whether we’re a good fit.

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    Assessment

    If there’s alignment, we assess your current IT and cybersecurity posture. This may include infrastructure, security controls, risk exposure, and operational gaps, depending on your needs. Industry frameworks such as the NIST Cybersecurity Framework help inform how risk is evaluated and prioritized.

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    Strategic Roadmap

    You receive clear recommendations tied to business outcomes, not tool lists. If we move forward together, this roadmap becomes the foundation for execution, governance, and long-term improvement.

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Why Compass

One Accountable Partner Across Your Technology.

Your technology works better when every service connects, and every responsibility has a clear owner.

CompassMSP brings managed IT, cybersecurity, cloud, compliance, AI enablement, and communications together through one coordinated team. Regional expertise, connected escalation paths, and consistent follow-through help your business resolve issues faster, reduce vendor complexity, and make smarter technology decisions.


Nationwide Presence. Global Delivery.

We support organizations across the U.S. with regional teams, backed by a global delivery capability that ensures continuous coverage and scalability.


FAQs

Your Answers to CompassMSP

Get clear answers about services, pricing, support, coverage, and what happens after you contact our team.

What happens after I contact CompassMSP?

Your inquiry is reviewed and routed to the Compass team best suited to your needs. The first conversation covers your organization, current technology environment, priorities, and timeline. If there is a strong fit, we will recommend an appropriate discovery or assessment process and explain the next steps.

What services can CompassMSP help with?

What is the difference between fully managed and co-managed IT?

Fully managed IT gives Compass ongoing responsibility for operating and supporting your technology environment. Co-managed IT adds coverage, tools, and specialist expertise alongside your existing IT staff. Both models use defined responsibilities and documented escalation paths.

Can Compass work alongside our internal IT team?

Yes. Co-managed IT is designed for organizations that want to retain internal IT leadership while adding after-hours support, project capacity, security monitoring, or specialist expertise. Your team keeps its business knowledge and decision-making authority while Compass fills agreed operational and technical gaps. Learn more about co-managed IT services.

What should I do if we are experiencing an active cyberattack?

Use the immediate incident-response contact route instead of the general contact form so the situation can reach the appropriate security team. The CISA #StopRansomware Guide also provides preparation guidance and a response checklist for ransomware incidents.

Can Compass help with regulatory or cybersecurity requirements?

Yes. Compass helps organizations assess gaps, implement controls, document evidence, and prepare for requirements involving HIPAA, HITRUST, SOC 2, PCI DSS, CMMC, NIST CSF, FINRA, and NYDFS 500. Framework-specific work is handled through our Compliance & Risk Management practice. The NIST Cybersecurity Framework 2.0 is one of the recognized resources used to structure and prioritize cybersecurity risk.

How is managed IT and cybersecurity pricing structured?

Pricing depends on your users, systems, locations, coverage needs, and security requirements. Recurring managed services are generally structured as a predictable monthly fee based on the agreed service scope. Migrations, modernization initiatives, and other project work are evaluated and priced separately.

How does Compass handle a transition from another IT provider?

The transition begins with documentation collection, access planning, environment discovery, and agreement on responsibilities. Compass coordinates tooling, monitoring, vendor handoffs, and support coverage through a defined onboarding plan. The goal is to maintain business continuity while establishing a documented operating baseline. Explore our managed IT services to learn how ongoing support is structured.

Where does CompassMSP provide service?

Compass supports organizations across the United States through regional service teams and more than 20 U.S. locations. On-site availability depends on your location and engagement, while remote support and monitoring can extend across distributed environments. Visit the CompassMSP locations directory to find the team serving your region.

Where should existing Compass clients request support?

Existing clients should use the Compass support page for technical assistance or sign in to the Client Portal to manage tickets, billing, and account information. The general contact form is intended for new service conversations, partnerships, and other business inquiries.