What is IT as a Service?

IT as a Service, commonly referred to as ITaaS, is an operational model where information technology (IT) is delivered by a third party to a business. It’s a key offering in the market place that allows business owners to focus on daily operations, while all aspects of their IT needs are managed by a team of trusted industry professionals. Below you’ll find a list of frequently asked questions (FAQs) about ITaaS.

Who provides ITaaS?

IT service providers, also known as managed service providers (MSPs), offer ITaaS in the form of a managed service encompassing all of the technologies for creating, storing, exchanging and using business data. MSPs provide businesses with the precise amount of hardware, software, and support they need for an agreed-upon fee.

Who needs ITaaS?

ITaaS is suited to meet the needs of any size business, from enterprise to small and medium businesses (SMB). Each ITaaS offering will vary by company depending their specific needs. MSPs typically build ITaaS solutions tailored to the customer based on a number of variables such as company size, users, infrastructure and in house time and expertise.

Nearly 70% of U.S. small to medium sized businesses (SMBs) work with an IT service (2016 Small Business IT Survey, n.d.).

What are the benefits of ITaaS?

Latest Technology – With ITaaS, your MSP will alert you when it’s time to update your technology. They’ll help you stay current without over (or under) investing and provide you with customized solutions to optimize your business.

Cost-Effective – MSPs deliver the technical expertise that businesses need at a much lower cost than hiring IT staff, especially for SMBs, as they require IT to operate, but they frequently don’t have sufficient resources to operate a full-IT staff. An MSP will only make recommendations that will benefit your business, preventing you from overspending.

Industry Experts – When you work with an MSP, you’re tapping into a team of industry experts with vast experience in all aspects of IT. Because MSPs work with a wide variety of clients with different IT needs, they are uniquely equipped to take on complex IT projects and use proven methodologies to minimize risk and prevent downtime.

Proactively Prevent Issues – MSPs take a proactive approach to IT versus waiting for something to break or shut down. They remotely monitor and manage applications (email, web site, security, etc.) and IT infrastructure to keep tabs on the health of their clients’ IT environments, change and update systems, and troubleshoot problems.

According to CompTIA, an IT industry trade association, the top reason SMBs adopt managed services is to “improve efficiency/reliability of IT operations” (51%).

Is ITaaS a fit for my business?

There are a variety of reasons that companies seek help from managed service providers, from reducing IT costs without compromising their infrastructure to offloading tasks to an MSP to free up internal IT resources for mission critical activities.

If you’re struggling to manage your IT and focus on your core competencies, or if your current IT team is stretched thin, it might be worth investigating whether your business can benefit from working with a managed service provider for ITaaS.

Still trying to decide it ITaaS is a good fit for your company? Our e-book, “Should Your Company Outsource IT?” evaluates some of the key factors to help you decide what’s best for your company. Feel free to contact us if you have any questions. Call (844) 363-8135 or send us a message.