Billing and Collections Associate-Hartford, CT


  • Hartford, CT

Who we are: 

CompassMSP is an award-winning technology solutions provider for the SMB market. We offer a broad portfolio of secure IT services including managed IT, cybersecurity, hosted VOIP, cloud solutions, and Professional Services. We are rapidly expanding and have garnered top industry recognition for our thought leadership and growth.

What we are looking for: 


The Billing and Collections Associate will be responsible for applying payments by receiving, processing, verifying, and reconciling invoices. A successful person in this role will prepare and issue timely and accurate invoices for our clients, and credits when necessary. This position is essential to our overall service delivery success.

Qualifications Include: 

  • Minimum of 2-3 years of related job experience
  • Familiarity with billing and collections fundamentals
  • Experience in using Quickbooks, Excel
  • Strong communication, math, analytical skills
  • Possess strong interpersonal skills
  • Ability to work with a diverse level of people executives, teammates, clients
  • Managed Services Provider experience is preferred
  • Preferred experience: ConnectWise, ConnectBooster

Who you are: 

You are a detail-oriented self-starter who takes ownership of your job responsibilities and can communicate effectively with teammates and clients. You work best in a bold, work hard, play-hard, environment. You enjoy organization metrics, analytics, team camaraderie, and multitasking, all while working in a fun environment.

A successful Billing and Collections Associate will be able to: 

  • Generate invoices for clients timely and accurately each month
  • Manage monthly accounts receivable to budget goal of 22 days
  • Drive resolution on billing problems by troubleshooting issues that arise, finding root cause and working closely with finance and clients
  • Develop expertise with billing and collections and maintain strong relationships and communications with clients and teammates
  • Answer and return phone calls and emails from clients regarding questions and escalations
  • Initiate collection calls on all past due client receivables

What we offer: 

  • Competitive pay
  • Quarterly Bonuses
  • Progressive PTO
  • Medical/Dental/Vision/Life/Disability available
  • Tax deferred retirement plan with company match
  • Career Development and Coaching
  • Fun work environment!

To be considered for this position, please click Apply online, above, or email your resume in confidence to