Is it time to update your phone system?

Your outdated “legacy” PBX is on the brink of extinction, the software is outdated, employees are complaining about its lack of features and the manufacturer is no longer in business or has merged with another company. This is a predicament that many businesses are facing as the industry continues to consolidate.

You’ve worked diligently to stay current with IT technology through the years, from software updates to replacing outdated office PCs, but what about your outdated “legacy” telephone system? As the lifeline between your company and the rest of the world, the same should be true for your telephone system.

If you’ve found yourself in this situation, it might be time to re-assess. Ask yourself the following questions:

  • Is there an upgrade plan for my existing platform?
    If so, what does the timeline look like and what kind of changes are included. If not, what options are available.
  • How will this affect existing and planned integrations?
    As systems age and software is outdated, it becomes increasingly difficult for them to integrate with other platforms. It may be more efficient to upgrade your system if you rely on integrations.
  • What is the financial impact of keeping or changing my phone system?
    If you keep your system it may be increasingly difficult to purchase parts for your system and to maintain it. Your monthly usage charges are probably higher than they should be. If updating is inevitable, why continue to invest in old technology? It may be more practical to replace your outdated PBX system now.
  • What are the business benefits of newer technology? Often clients are not aware of the latest features available that may same them time and money.

If you’ve assessed the situation and determined that it’s time to start the replacement/upgrade process, you can begin planning phase. Here are some things to consider as you begin your search for a new PBX:

  • Cloud, on-premise or hybrid: Which approach makes sense for my organization?
  • What features and functionalities are required?
  • What are the integration capabilities (i.e. CRM, Outlook)?
  • What security measures are in place?
  • What reliability can I expect?
  • What management tools are available (i.e. analytics, performance and troubleshooting)?
  • Which network options should be considered (i.e. OTT, SD-WAN)?

Before pursuing a new system, it’s essential to have a defined set of criteria. This will help you identify the best fit for your company, and can be used to compare the different solutions available. If you need help evaluating your options, or if you’d like to discuss our Managed VoIP services, contact us today or give us a call (305) 444-0109.