Managed VoIP Provider

Does your current phone system fall short? Does it keep you from meeting the demands of your business? Do you find your company missing calls or losing sales due to a lack of functionality or features? A new Voice over IP (VoIP) telephone system from CompassMSP may be in order.

Voice over Internet Protocol (VoIP) technology refers to a series of transmission capabilities that enable communication over the Internet. For businesses, Managed VoIP integrates voice and data traffic into one physical network, resulting in a more flexible, cost-effective and progressive telecommunication solution.

Our managed VoIP phone service utilizes cloud-based hosting, therefore eliminating the traditional PBX hardware. This also enables the phone system to continue to grow with your company. Additional lines, feature upgrades, and software updates are instantaneous with the click of a button! With our Managed VoIP cloud service, you can rest assured that your business needs will be met and far exceeded.

CIO Services:

  • Architecture/Design (e.g. Dial Plan Development)
  • Service Management & Continuous Improvement
  • Technology Trends, Analysis & Benefits
  • Vendor Management
  • Technology Procurement
  • Asset/License Management
  • Reporting, Quarterly Business Reviews
  • Problem Management (Root Cause/Corrective Action)
  • Budgeting

Compass Platform:

  • Hosted/On-Premise PBX and Call Center Hardware & Software Licensing
  • Headsets & Teleconference Equipment
  • Direct Line & Extension (DID) Management
  • Number Porting
  • NUC/MiniPC Remote Client
  • High-Speed Internet (Metro-E) Circuit
  • Dedicated PoE (Power over Ethernet) Network Switch
  • Phone & CRM Integration with Vendor Support

Operational Services:

  • Help Desk Support
  • User Roles and Account Management
  • Performance and App Troubleshooting
  • Proactive Monitoring
  • Health Checks
  • Security Management
  • PC and Server or Platform Management
  • Usage Forecasting
  • Capacity Planning
  • Application Management and Updates
  • Backup and Disaster Recovery
  • Patching, Updates and Password Resets
  • Extension Moves/Add/Changes
  • Implement Configuration and Security Policies
  • Onsite and Remote Service