Service Desk I-Princeton or Freehold NJ

LOCATIONS:

  • Freehold, NJ

Who we are:

CompassMSP is an award-winning technology solutions provider for the SMB market. We offer a broad portfolio of secure IT services including managed IT, cybersecurity, hosted VOIP, cloud solutions, and Professional Services. We are rapidly expanding and have garnered top industry recognition for our thought leadership and growth.

 

What we are looking for: 

Summary 

The Service Desk I will be part of our support team providing exceptional customer service by focusing on finding the right solution with each client. The successful candidate will be a natural troubleshooter with the ability to also escalate issues proactively when needed. This position will be in our New Jersey office.

What we are looking for:

Responsibilities include:

  • Troubleshoot hardware problems on desktop computers
  • Install and configure desktop operation systems
  • Work collaboratively with CompassMSP’s existing support team
  • Be able to troubleshoot routine desktop/laptop and basic network problems
  • Be able to work with and provide basic support for Mac laptops and desktops
  • Be able to troubleshoot routine smart phone and tablet problems
  • Quickly learn new software products
  • Administer basic network devices and hardware print servers

Who you are: 

You are a detail oriented self-starter who takes ownership of your job responsibilities, and are able to communicate effectively with teammates, clients, and vendors. You work best in a bold, work-hard, play-hard, environment. You enjoy organization metrics, analytics, team camaraderie and multitasking, all while working in a fun environment. Requirements for the position are:

  • 1+ year recent, relevant experience in a helpdesk role providing PC support
  • ​Preferred certifications: A+, Network +, Windows Desktop
  • Preferred work experience: Managed Service Provider or Consulting environment
  • Preferred systems experience: ConnectWise, Labtech, ESET
  • Strong critical and analytical problem solving skills
  • Excellent verbal and written communication
  • Exceptional attention to detail and highly organized

What we offer: 

  • Competitive pay
  • Quarterly Bonuses
  • Progressive PTO
  • Medical/Dental/Vision/Life/Disability available
  • Tax deferred retirement plan with company match
  • Career Development and Coaching
  • Fun work environment!

To be considered for this position, please email your resume in confidence to jobs@compassmsp.com or click the Apply Now button above